Supporting Student Success at UNC

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Retention Efforts Across Campus

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Welcome

The University of North Carolina at Chapel Hill is committed to helping each student reach his or her full academic potential. Students are encouraged to give thoughtful consideration to their academic and personal goals leading them to take responsibility for their academic choices and decisions.

The resources here are designed for undergraduate students:

• to understand their academic standing
• to enhance their academic experience
• to promote student success
• to guide them toward graduation.

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ACADEMIC ADVISING PROGRAM, Steele Building, (919) 966-5116 • Assists students with all aspects of their academic planning while providing a foundation for appropriate academic decisions throughout their undergraduate studies.

APPLES Service-Learning Program, 3514 Carolina Union, apples@unc.edu • Builds sustainable, service-learning partnerships among students, faculty and communities in North Carolina and beyond. APPLES offers a variety of programs including alternative break experiences, paid internships, fellowships and service-learning courses.

The Carolina Center for Public Service strengthens the University’s public service commitment by promoting scholarship and service that are responsive to the concerns of the state, the nation and the world. Through a variety of student programs and partnerships such as the Public Service Scholars program and various fellowships, students are given a framework to explore service opportunities, learn new skills, link their academic experience to making a difference in the community and connect to other students who care about similar issues.

THE CENTER FOR STUDENT SUCCESS AND ACADEMIC COUNSELING (CSSAC), Student Academic Services Building (SASB) • Offers academic counseling and personal support for all UNC students. Through its various units the Center promotes excellence, diversity, confidence, and leadership by teaching skills and strategies for success.

THE LEARNING CENTER, Student Academic Services Building (SASB) lower level, (919) 962-3782 • The Learning Center h elps students learn more efficiently and perform better in their course work. Services include:
• Academic Counseling
• Reading Program
• Tutoring in Math and Science
• Peer Tutoring
• Supplemental Instruction
• TestPrep for GRE, GMAT, LSAT, MCAT
• Workshops

ACADEMIC SUCCESS PROGRAM FOR STUDENTS WITH LD/ADHD, Student Academic Services Building (SASB) Suite 2109, (919) 962-7227 • Provides accommodations and services for students with LD/ADHD and works collaboratively with students to create innovative ways to overcome barriers caused by their disabilities so they can be successful in college (and in life).

THE WRITING CENTER, Student Academic Services Building (SASB) lower level, (919) 962-7710 • The center offers both 45-minute face-to-face sessions and an online tutoring system that allows you to submit writing and receive feedback via the web.

ACADEMIC SUPPORT PROGRAM FOR STUDENT ATHLETES, Kenan Field House, (919) 966-4102 • Provides academic counseling, a first year transition program, proactive monitoring, study skills development workshops, a tutoring program, and career counseling services.

BOUNCE BACK • This program is designed to help students on academic probation return to good academic standing. Students meet in a group setting on a weekly basis to strengthen academic skills and become more resilient in the face of scholastic and personal stress. For information, email schmitzs@email.unc.edu.

CAMPUS HEALTH SERVICES (CHS), James A. Taylor Building, (919) 966-2281 • Offers quality medical care to the UNC student community at a very low cost. CHS offers wellness and preventative care, care for injury, acute or chronic medical conditions, consultation, and medical testing.

UNIVERSITY CAREER SERVICES, Hanes Hall, (919) 962-6507 • Works with students individually and in group settings to help them clarify their values, interests and skills in order to make decisions about majors and careers.

CAROLINA LEADERSHIP DEVELOPMENT, Carolina Union, lead@email.unc.edu • Offers a variety of services and programs including peer mentoring and leadership development programs for everyone interested in leadership at the University.

CAROLINA WOMEN'S CENTER, 215 W. Cameron Ave., (919) 962 - 8305 • Serves as a resource to women on campus who wish to discuss their needs and aspirations and share collective wisdom.

CHEMISTRY TUTORIAL, Kenan Labs C-143, • Open Monday –Thursday 2-7 pm for assistance in Chemistry courses 101,102,241,261, and 262. For more information, please contact Dr. Todd Austell, Coordinator, 919-962-9429, tlaustell2009@unc.edu.

COUNSELING AND WELLNESS SERVICES, James A. Taylor Building • Psychological/counseling services include individual, couples, and group therapy, urgent consultation and crisis intervention, and medication evaluation/management. Wellness services provide education and health promotion programs in the areas of fitness and nutrition, alcohol and substance use, stress management, and sexual behavior. All individuals seeking new and first time Counseling appointments at CWS, should walk in to between 9:00 am and 3:30 pm, Monday through Friday. For a Wellness appointment or for more information, call (919) 966-3658. For a psychological crisis, call or walk- in right away and speak to a CWS therapist for same day crisis intervention. If it is after hours, on a weekend, or university holiday, call (919) 966-2281.

DEAN OF STUDENTS, Students Academics Services Building (SASB) Suite 1106, (919) 966-4042, dos@unc.edu • Through a wide variety of educational programs, the supervision of campus functions such as the Office of Fraternity and Sorority Life and the Student Judicial System, and enforcement of University policies such as the Policy on Prohibited Harassment and Discrimination and the Student Alcohol Policy, the Dean of Students promotes a positive learning environment in which all students may achieve their full academic and personal potential.

STUDENT EMERGENCY FUND • Through the Student Emergency Fund, the Division of Student Affairs assists Carolina students by providing immediate financial support when they need assistance with unexpected emergency expenses surrounding situations such as accidents, illness, death of a family member, fire damage or need for temporary housing. Applications are available on the Dean of Students website.

DISABILITY SERVICES, Student Academic Services Building (SASB), (919) 962-8300, disabilityservices@unc.edu • To be eligible for services, students must provide medical documentation that provides information about a substantial limitation to one or more major life activities, specifically as it applies to meeting the demands of University life, in and/or out of the classroom.

DIVERSITY AND MULTICULTURAL AFFAIRS, South Building, (919) 962-6962 • This department offers students opportunities to get involved in campus initiatives supporting diversity. Its mission is to build and sustain an inclusive campus community that values and respects all members of the University community.

FACULTY OFFICE HOURS • All professors hold office hours for students. If you have any questions about a course, visit the professor during his or her office hours.

FIRST GENERATION COLLEGE STUDENTS • Nearly 20% of Carolina undergraduates are First Generation College Students (FGCS). FGCS are students that come to Carolina from a family in which neither parent has a 4 year undergraduate degree. The FGCS Council stands to represent and connect these students. To join the Council or for more information on opportunities for FGCS, email cyndem@email.unc.edu.

HOUSING AND RESIDENTIAL EDUCATION, Student Academic Services Building (SASB), (919) 962-5406, 1-800-UNC-5502, housing@unc.edu • Housing and Residential Education serves to provide campus housing to enhance the intellectual climate, inclusive environments that promote student learning and citizenship, and opportunities for involvement and leadership.

INTERNATIONAL STUDENT AND SCHOLAR SERVICES, FedEx Global Education Center Room 2004, (919) 962-566, oisss@unc.edu • Serves as the principal administrative, programming, and advising office for approximately 2500 international students, faculty, and academic staff at UNC-Chapel Hill.

JOHNSTON CENTER FOR UNDERGRADUATE EXCELLENCE, Graham Memorial, (919) 966-5110, jcue@unc.edu • Information on undergraduate research and the honors program is available at the Johnston Center as well as enriching arts and cultural activities. The Center also has one of the best lounges on campus for studying and getting a cup of coffee!

HONORS PROGRAM, Graham Memorial • Students in the Honors Program enjoy specially-designed courses, research opportunities, field trips, discussion groups and dinners.

UNDERGRADUATE RESEARCH, Graham Memorial • By engaging in undergraduate research, you will learn to apply what you already know to new issues that interest you, and have the opportunity to influence others.

LESBIAN, GAY, BISEXUAL, TRANSGENDER AND QUEER (LGBTQ) CENTER, Student Academic Services Building (SASB), Suite 3226, lgbtq@unc.edu, (919) 843-5376 • Works to foster a safe inclusive environment for UNC-Chapel Hill students of all sexualities, gender identities and gender expressions.

MATH HELP CENTER, Phillips 224 • Assists students seeking additional help in Math 110 through Math 233. Tutors work one-on-one or in small groups.

NEW STUDENT AND CAROLINA PARENT PROGRAMS, Student Academic Services Building (SASB) South Suite 3318, http://nscpp.unc.edu/, (919) 962-8304. • Provides new undergraduate students the information and activities needed to transition smoothly to the University, and to promote an on-going relationship between the parents/families of all Carolina students and the University.

TRANSFER STUDENT PROGRAMS including the Tar Heel Transfers Student Organization, T-Links (Transfer Peer Mentoring) and the transfer student honor society are also available through New Student & Carolina Parent Programs, Student Academic Services Building (SASB) South Suite 3318.

The 2009-2010 TRANSFER STUDENT INSIDER GUIDE is available here!

PEER ACADEMIC ALLIANCE (PAAL) • This program matches students seeking academic support with a peer knowledgeable of University resources and services. PAALs may help you with time management, study skills, organizational skills, administrative issues, test preparation, goal setting, and campus referrals. For information, email cyndem@email.unc.edu.

SCHOLARSHIPS AND STUDENT AID, 300 Pettigrew Hall, (919) 962-8396, aidinfo@unc.edu • This office can help you with questions regarding the FAFSA, your aid package, scholarships, Carolina Covenant Program and more.

STUDY ABROAD, FedEx Global Education Center, studyabroad.unc.edu, (919) 962-7002 • The Study Abroad Office is available to help students find dynamic, engaging and affordable study abroad opportunities.

More Helpful Resources:
Campus Recreation, Student Recreation Center
Cashier, cashier@unc.edu, Student Academic Services Building (SASB)
OneCard Office, UNC Student Stores
Public Safety, Public Safety Building, 285 Manning Drive
Registrar, Student Academic Services Building (SASB)
Student Legal Services, Carolina Union, Suite 3407

Resources to Help You Succeed Brochure

Frequently Asked Questions

Q: What is Academic Probation?
Q: What do I do if I am on Academic Probation?
Q: What is Academic Ineligibility?
Q: What do I do if I am academically ineligible?
Q: What is Ineligibility Pending?
Q: What do I do if I have Ineligibility Pending?
Q: Does everyone get a semester of probation?
Q: What happens if I do not qualify for a semester of probation?
Q: How long is probation?
Q: I am academically ineligible. Can I request a semester of probation?

Q. Where can I go…
… to improve my writing skills?
… to improve my study skills?
… to discuss General Education Requirements?
… to talk about personal issues?
… if I have LD or ADHD or wonder if I do?
… for academic support for student athletes?
… for international student services?
… to discuss my financial aid?

A: What is Academic Probation?

First year students entering the University on or after May 14, 2007 are required to meet certain eligibility standards (remain in Good Standing), which define the minimally acceptable levels of performance.

Students who fall short of the standards for Good Standing, but have passed at least nine credit hours of graded coursework (excluding BE or PL credits) in the preceding semester and who were not already on probation, will be on academic probation for one semester with the objective of meeting those standards.

The requirements to remain in Good Standing at the university include:

A 2.000 cumulative UNC-Chapel Hill grade-point average and the following number of academic semester credit hours passed:

9 academic hours to enter a second semester
24 academic hours to enter a third semester (30 hours is recommended)
36 academic hours to enter a fourth semester
51 academic hours to enter a fifth semester (60 hours is recommended)
63 academic hours to enter a sixth semester
78 academic hours to enter a seventh semester (90 hours is recommended)
93 academic hours to enter an eighth semester
Special permission of the dean to enter a ninth semester

The first thing a student on academic probation should do is make a commitment to return to good academic standing. You must complete the following steps and you should consider participating in the Bounce Back program:

Complete the Self-Assessment.
Complete the online Student Success Seminar.
Sign the Probation Contract at the end of the seminar.
Make an appointment with your advisor. Bring the completed Self-Assessment and the signed Probation Contract to the meeting with your advisor.

A: What is Academic Ineligibility?

Students who do not qualify for probation or who do not meet cumulative eligibility standards after a probationary term are academically ineligible and may not enroll in a spring or fall term.

A: What do I do if I am academically ineligible?

Raising your Grade-Point Average

If your academic ineligibility is due to an insufficient grade-point average then you must raise your GPA by enrolling in additional UNC-Chapel Hill courses to restore your eligibility. You may:

• attend UNC-Chapel Hill Summer School
• enroll in and complete appropriate Carolina Courses Online
• enroll in and complete appropriate UNC-Chapel Hill Self-paced Courses

Raising Your Cumulative Hours Passed

If your GPA is satisfactory and your ineligibility is due only to an insufficient number of academic credit hours passed (and you are not a transfer student deficient in academic credits earned at UNC-Chapel Hill), you may pursue the options noted above or you may transfer credits from another college, subject to their approval by the UNC-Chapel Hill Office of Undergraduate Admissions and your advisor in the Academic Advising Programs.

To pursue this option, submit a Course Approval Form to Undergraduate Admissions to verify whether the courses you wish to take at another college will transfer to UNC-Chapel Hill. Then, present the form to your advisor to confirm that the UNC-Chapel Hill credit you would receive is acceptable for your course of study. You must request that the registrar of the other college send an official sealed transcript to:

Office of Undergraduate Admissions
The University of North Carolina at Chapel Hill
CB # 2200, Jackson Hall
Chapel Hill, NC 27599-2200

in order for Admissions to award you transfer credit for the course; credit hours will be awarded only for courses in which you earn a grade of "C minus " or higher. To avoid cancellation of your registration, your transcript from the other school must be received in time for the credits restoring your eligibility to be posted to your UNC-Chapel Hill transcript. If transfer credits that clear your eligibility are posted after your registration is cancelled but before the fall semester begins, you may re-register for available fall courses.

Resolving Temporary Grades

Some students may improve their current standing by converting an AB or IN grade from the previous term to a passing grade. Students to whom this applies must qualify for an exam excuse issued by the Campus Health Service or by one of the deans in the Academic Advising Programs in the College of Arts & Sciences and the General College before an AB grade could be changed with a make-up final exam. To avoid cancellation of your registration, it would also be necessary for the final exam and/or completion of other coursework to be done early enough for the instructor to assess your performance and to report a grade change; however, instructors are not under any obligation to schedule an exam or to grade additional work on short notice if you have not already made such an agreement. If a change of grade restores your eligibility after your registration is cancelled but before the fall semester begins, you may re-register for available fall courses.

A: What is Ineligibility Pending?

Students who do not meet cumulative eligibility standards after the spring semester will be ineligibility pending. These students have the opportunity to restore their eligibility over the summer. If eligibility is not restored over the summer, the student will be academically ineligible for the fall semester.

A: What do I do if I have Ineligibility Pending?

Raising your Grade-Point Average

If your academic standing is Ineligibility Pending due to an insufficient grade-point average then you must raise your GPA by enrolling in additional UNC-Chapel Hill courses to restore your eligibility. You may:

• attend UNC-Chapel Hill Summer School
• enroll in and complete appropriate Carolina Courses Online

Raising Your Cumulative Hours Passed

If your GPA is satisfactory and your academic standing is Ineligibility Pending due only to an insufficient number of academic credit hours passed (and you are not a transfer student deficient in academic credits earned at UNC-Chapel Hill), you may pursue the options noted above or you may transfer credits from another college, subject to their approval by the UNC-Chapel Hill Office of Undergraduate Admissions and your advisor in the Academic Advising Programs.

Office of Undergraduate Admissions
The University of North Carolina at Chapel Hill
CB # 2200, Jackson Hall
Chapel Hill, NC 27599-2200

Resolving Temporary Grades

A: Does everyone get a semester of probation?

No. You must pass 9 credit hours in the preceding semester to qualify for probation. If you did not meet the standards for Good Standing and you did not pass 9 credit hours in the preceding semester, you will be Academically Ineligible.

A: What happens if I do not qualify for a semester of probation?

If you do not qualify for a semester of probation, you will be academically ineligible and must restore your academic standing (see What do I do if I am academically ineligible?).

If you did not qualify for a semester of probation but you would like to request a semester of probation you must put your request in writing. The request must contain a compelling explanation for your poor academic performance in the preceding semester as well as an explanation of why you believe you should be granted a probationary semester. This request may be accompanied by supporting documentation if appropriate (such as a supporting recommendation from the University's Campus Health Services, Counseling and Wellness Services, or private physician or therapist). It should also identify your plan of action for the upcoming semester if you are granted a semester of probation. To request a semester of probation the student must send a letter and supporting documents to:

The Academic Advising Program
Appeals Committee of the Administrative Board
The University of North Carolina at Chapel Hill
CB# 3110, Steele Building
Chapel Hill, NC 27599-3110

by 12 p.m. on December 28, 2009. The Appeals Committee of the Administrative Board will approve or deny requests. Their action is final.

A student whose request for probation has been approved is granted probation for one semester only. The probationary status is valid only in the specific semester for which it is granted. If a student withdraws from or does not enroll in that semester and wishes at a later time to be granted probation for a subsequent semester, the student will have to re-petition the appeals committee.

A: How long is probation?

Students are granted one semester of probation.

Continued Probation

In the rarest of cases, a student who has already completed a semester on probation but did not return to Good Academic Standing, may be granted one semester of Continued Probation by the Appeals Committee of the Administrative Board. This will occur only when a student successfully presents a compelling explanation of medical, psychological, financial or personal difficulties that prevented him/her from returning to good academic standing.

This request may be accompanied by supporting documentation if appropriate (such as a supporting recommendation from the University's Campus Health Services, Counseling and Wellness Services, or private physician or therapist).

Students requesting Continued Probation should have done everything requested of students on Probation during their probationary semester:

completing the self-assessment,
completing the online Student Success Seminar,
completing the Probation Contract,
completing the End of Semester Assessment,
meeting with their academic advisors
and
utilizing university resources such as the Learning Center.

Whether or not a student completed these steps and/or took additional measures to resolve their probationary status such as participating in Bounce Back, will be taken into consideration when determining whether or not to grant Continued Probation.

Students will not be granted Continued Probation if they cannot return to good academic standing in one semester or if the student’s academic performance is getting worse rather than better.

To request a semester of Continued Probation the student must send a letter and supporting documents to:

The Academic Advising Program
Appeals Committee of the Administrative Board
The University of North Carolina at Chapel Hill
CB# 3110, Steele Building
Chapel Hill, NC 27599-3110

by 12 p.m. on December 28, 2009. The Appeals Committee of the Administrative Board will approve or deny requests. Their action is final.

All students on Continued Probation will be required to meet with the Retention Coordinator and complete an individualized performance contract.

A: I am academically ineligible. Can I request a semester of probation?

If you did not qualify for a semester of probation but you would like to request a semester of probation you must put your request in writing. The request must contain a compelling explanation for your poor academic performance in the preceding semester as well as an explanation of why you believe you should be granted a probationary semester. This request may be accompanied by supporting documentation if appropriate (such as a doctor’s note, official and/or financial records). It should also identify your plan of action for the upcoming semester in the case you are granted a semester of probation. To request a semester of probation the student must send a letter and supporting documents to:

The Academic Advising Program
Appeals Committee of the Administrative Board
The University of North Carolina at Chapel Hill
CB# 3110, Steele Building
Chapel Hill, NC 27599-3110

by 12 p.m. on December 28, 2009. The Appeals Committee of the Administrative Board will approve or deny requests. Their action is final.

Continued Probation

Students requesting Continued Probation should have done everything requested of students on Probation during their probationary semester:

completing the self-assessment,
completing the online Student Success Seminar,
completing the Probation Contract,
completing the End of Semester Assessment,
meeting with their academic advisors
and
utilizing university resources such as the Learning Center.

Students will not be granted Continued Probation if they cannot return to good academic standing in one semester or if the student’s academic performance is getting worse rather than better.

To request a semester of Continued Probation the student must send a letter and supporting documents to:

The Academic Advising Program
Appeals Committee of the Administrative Board
The University of North Carolina at Chapel Hill
CB# 3110, Steele Building
Chapel Hill, NC 27599-3110

by 12 p.m. on December 28, 2009. The Appeals Committee of the Administrative Board will approve or deny requests. Their action is final.

All students on Continued Probation will be required to meet with the Retention Coordinator and complete an individualized performance contract.

Good Standing
First year students entering the university on or after May 14, 2007 must meet the following requirements to remain in Good Standing at the university:

A 2.000 cumulative UNC-Chapel Hill grade-point average and the following number of academic semester credit hours passed:

9 academic hours to enter a second semester
24 academic hours to enter a third semester (30 hours is recommended)
36 academic hours to enter a fourth semester
51 academic hours to enter a fifth semester (60 hours is recommended)
63 academic hours to enter a sixth semester
78 academic hours to enter a seventh semester (90 hours is recommended)
93 academic hours to enter an eighth semester
Special permission of the dean to enter a ninth semester

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For further information please contact:

Cynthia Demetriou

Retention Coordinator

Office of Undergraduate Education

cyndem@email.unc.edu

(919) 843-7773